Shipping Policy
Last Updated: July 2026
Thank you for shopping with M Stone. We are committed to delivering your order safely and as quickly as possible.
Processing Time
- Orders are processed within 0–2 business days after successful order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Estimated Delivery Time
We currently ship across India.
Estimated delivery time for all destinations:
- 0–13 business days
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
- Any promotional free shipping offers will be clearly mentioned on the website.
Order Tracking
Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available), allowing you to track your shipment.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information. M Stone is not responsible for delays or additional charges caused by incorrect or incomplete addresses.
Delays
While we strive to deliver every order within the estimated delivery time, unexpected delays may occasionally occur due to factors beyond our control, including courier delays, natural disasters, strikes, or government restrictions.
Damaged or Missing Packages
If your order arrives damaged or if any item is missing, please contact us within 24 hours of receiving your package. Please include your order number and clear photographs of the package and product to help us investigate the issue.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
M Stone
📧 Email: support@mstone.in
📞 Phone: +91 8062177267
